Contact Us
Got a question about our casino reviews, a correction to flag, or just want to know more about how we put our guides together? This page explains how to reach the Australian Casinos team and what kinds of enquiries we can help with.
We review and compare offshore online casinos available to Australian players — covering everything from welcome bonuses and online pokies to payment methods and licensing. If something on the site doesn't look right, or you'd like to share feedback, we want to hear from you.
What We Can Help With
Before reaching out, it's worth knowing the scope of what our team covers. We are an independent comparison and review platform — we are not a casino operator, and we cannot access player accounts, process payments or resolve disputes with casino sites directly.
- Factual corrections — If you spot outdated bonus terms, incorrect licence details or any other inaccuracy in our reviews, please let us know. We take accuracy seriously and review flagged content promptly.
- Editorial feedback — Thoughts on how we can improve our guides, comparisons or scoring methodology are always welcome.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties with gambling, please visit our responsible gambling resources page for support services available in Australia.
- Business and partnership enquiries — If you represent a casino operator or related business and want to discuss how Australian Casinos works, you're welcome to reach out through our contact form.
- General questions — Questions about how our ratings work, what our editorial process involves, or anything else about the site.
For questions about our editorial approach and who we are, you can also visit our About Us page.
A Note on Casino Disputes
We understand it can be frustrating when things go wrong at an online casino — a withdrawal delay, a bonus that wasn't applied correctly, or a support team that isn't responding. Unfortunately, as a review and comparison site, we are not in a position to intervene in individual player disputes with casino operators.
If you're having an issue with a casino site, your first step should be contacting that casino's customer support directly. If that doesn't resolve the matter, many offshore casinos that accept Australian players operate under licences from jurisdictions such as Curaçao or Malta, and those licensing bodies typically have complaint-handling processes you can access.
Australia's own consumer protection framework may also offer avenues depending on the nature of the complaint. The Australian Communications and Media Authority (ACMA) handles matters related to illegal gambling services targeting Australians.
Our Editorial Standards
Australian Casinos earns revenue through affiliate partnerships. When you follow a link to a casino and create an account, we may receive a commission. This arrangement is disclosed clearly and does not influence how we rate or rank casinos — operators cannot pay for a higher position in our comparisons.
Our reviews are based on independent research and editorial judgment. We assess licensing and regulatory standing, the range and quality of pokies and table games, bonus terms in full (not just headline figures), payment options relevant to Australian players, and the quality of customer support. You can read more about this in our Terms and Conditions.
If you believe a review contains a material error or a claim that cannot be supported, flagging it through our contact form is the fastest way to get it reviewed by our editorial team.
Responsible Gambling
If gambling is causing concern for you or someone close to you, please don't hesitate to seek help. Australia has free, confidential support services available around the clock:
- Gambling Help Online — 1800 858 858, available 24/7
- Lifeline — 13 11 14, for crisis support
- Beyond Blue — 1300 22 4636, for mental health support
You can find more detail on responsible gambling tools — including deposit limits, self-exclusion and cooling-off periods — on our responsible gambling page. All players must be 18 or older to gamble online in Australia.